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Job Description
- Lead and mentor the L1 Operations Team, ensuring adherence to fraud management and revenue assurance best practices.
- Develop and optimize revenue leakage prevention strategies and fraud detection frameworks.
- Conduct data-driven analysis to detect anomalies, fraud patterns, and revenue risks.
- Oversee fraud management tools and ensure continuous improvement of RAFM processes.
- Manage escalations and work with cross-functional teams, including IT, Finance, and Security, to mitigate risks.
- Monitor and analyze fraud and revenue assurance KPIs, providing strategic insights and recommendations.
- Ensure compliance with telecom regulatory requirements and industry standards.
Personal Skills
- Excellent problem-solving, communication, and leadership skills.
- Effectively managing time to balance tasks and responsibilities.
- Strong leadership, analytical, and problem-solving skills.
Technical Skills
• Strong knowledge of fraud detection methodologies, revenue assurance tools, and risk management.
• Experience leading teams and managing telecom fraud investigations.
• Proficiency in data analysis tools (SQL, Power BI, Python, or similar) is a plus.
Job Details
Preferred Candidate
About This Company
Giza Systems
Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the Telecoms, Utilities, Oil & Gas, Transportation and other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.