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Job Description
- Provide L3 operations support for PEGA applications.
- Handle deployment and post-deployment issues to ensure seamless application functionality.
- Monitor application performance and implement enhancements as needed.
- Track all changes in the application, ensuring accurate documentation and version control.
- Perform defect fixing, ensuring timely resolution of issues to maintain application stability.
- Collaborate with other teams to ensure smooth integration and operation of PEGA applications.
- Maintain up-to-date knowledge of PEGA best practices and standards.
Personal Skills
- Excellent problem-solving and analytical skills.
- Ability to track changes effectively and maintain accurate documentation.
- Strong communication and collaboration skills.
Technical Skills
• Strong expertise in PEGA development and configuration.
• PEGA Development: Advanced knowledge of PEGA PRPC, PEGA BPM, and related technologies.
• Proficient in L3 operations support, including issue resolution and application monitoring.
• Operations Support: Experience in L3 support, deployment management, and application monitoring.
• Experience with deployment processes and post-deployment issue handling.
• Application Performance: Familiarity with performance tuning, monitoring tools, and enhancement techniques.
• Change Management: Proficiency in tracking and managing changes within a PEGA environment.
• Defect Fixing: Strong ability to identify, analyze, and fix defects in a timely manner.
Job Details
Preferred Candidate
Giza Arabia
Established to create a client base and a revenue stream from the Kingdom of Saudi Arabia in the telecoms, utilities, oil & gas, and government sectors.