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Applications Support & Operations Manager - KSA

Giza Arabia Riyadh, Saudi Arabia Posted 2023/09/20 12:06:19 Ref: JB4771700

Job Description

  • Lead and manage a team of software operations specialists to ensure seamless day-to-day operations of our software products.
  • Collaborate with cross-functional teams, including development, quality assurance, and product management, to enhance software performance and reliability.
  • Establish and maintain standard operating procedures (SOPs) to optimize efficiency and minimize downtime.
  • Oversee the deployment and maintenance of software applications, ensuring adherence to timelines and quality standards.
  • Monitor system performance, identify issues, and implement corrective actions to maximize uptime and user satisfaction.
  • Act as a technical expert, providing guidance and support to team members and stakeholders on software operation matters.
  • Proactively identify opportunities for process improvement and implement best practices to enhance overall operational excellence.
  • Stay abreast of industry trends and emerging technologies to ensure our software operation processes remain cutting-edge.

Personal Skills

  • Strong personal ownership and ability to set and meet high professional standards, flexible and responsive work style.
  • Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
  • Ability to multi-task and work under pressure.
  • Excellent leadership and people management skills.
  • Excellent command of English.

Technical Skills

• Bachelor’s degree in computer science, Engineering, or a related field.
• Min. 5 years in software operations.
• Advanced understanding of modern software development tools and methodologies.
• Proficiency in troubleshooting and resolving technical issues related to software applications and infrastructure.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Good Demonstrated technical leadership.

Job Details

Job Location Riyadh, Saudi Arabia
Company Industry Integration
Company Type Employer (Private Sector)
Job Role Engineering
Employment Status Full time
Employment Type Employee
Job Division EBS
Technical

Preferred Candidate

Career Level Management
Years of Experience Min: 5 Max: 10
Residence Location Riyadh, Saudi Arabia
Nationality Saudi Arabia
Degree Bachelor's degree

Giza Arabia

Established to create a client base and a revenue stream from the Kingdom of Saudi Arabia in the telecoms, utilities, oil & gas, and government sectors.

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