Senior Network Engineer (Data Center)

• Monitors the Engineers’ corrective maintenance visits is undertaken efficiently, and timely meeting client satisfaction.
• Support Data Center engineers in installation activities, providing them with guidance and ensuring the work implemented is up to the required standards and in accordance to set milestones.
• Prepares and submits weekly and monthly progress report to the Data Center team leader to clarify the current status and progress of assigned task.
• Participates in project planning for all the technical aspects related for his team.
• Supports the Team Leader in hiring new resources if needed.
• Acts as the technical interface with the client in regards to any queries concerning the installation phase.
• Managing the customer UATs
• Handling and managing down time activities and its procedures
• Remotely / On-site supporting our customers inside/outside Egypt
• Investigating and identifying the root cause of the incidents
• Escalates customer satisfaction problems to Data Center Team Leader, Technical Project Services, if necessary.
• Provide third level support to the technical Data Center engineers.
• Measures the performance of his designated team and prepare consolidated report.
• Participates in performance evaluation of Junior engineers.
• Provides technical training to new stuff and measure their capabilities
• Responsible for personal and engineers development to meet business requirements.

• Excellent communication, interpersonal and negotiation skills.
• Excellent people management skills
• Excellent analytical & problem-solving skills.
• Excellent command of English.

Communications or Computers.