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Job Description
- Monitors the Engineers’ corrective maintenance visits is undertaken efficiently, and timely meeting client satisfaction.
- Support Data Center engineers in installation activities, providing them with guidance and ensuring the work implemented is up to the required standards and in accordance to set milestones.
- Prepares and submits weekly and monthly progress report to the Data Center team leader to clarify the current status and progress of assigned task.
- Participates in project planning for all the technical aspects related for his team.
- Supports the Team Leader in hiring new resources if needed.
- Acts as the technical interface with the client in regards to any queries concerning the installation phase.
- Managing the customer UATs
- Handling and managing down time activities and its procedures
- Remotely / On-site supporting our customers inside/outside Egypt
- Investigating and identifying the root cause of the incidents
- Escalates customer satisfaction problems to Data Center Team Leader, Technical Project Services, if necessary.
- Provide third level support to the technical Data Center engineers.
- Measures the performance of his designated team and prepare consolidated report.
- Participates in performance evaluation of Junior engineers.
- Provides technical training to new stuff and measure their capabilities
- Responsible for personal and engineers development to meet business requirements.
Personal Skills
- Excellent communication, interpersonal and negotiation skills.
- Excellent people management skills
- Excellent analytical & problem-solving skills.
- Excellent command of English.
Technical Skills
•Bachelor of Engineering with a specialization in Communications or Computers.
•3-8 years of experience in a similar position.
•Very good practical experience in Data centers & Networks.
• CCNP certified Data center (Preferred)
• Have a good experience in Cisco ACI solution
• Have a good knowledge in Cisco Security appliances
Education
Communications or Computers.
Job Details
Preferred Candidate
About This Company
Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the Telecoms, Utilities, Oil & Gas, Transportation and other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.