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Job Description
Gather, analyze and test business and technical needs while acting as a second line support.
Responsibilities:
- Identify and analyze business and technical needs by working with end-users and technical groups.
- Act as 2nd level support for business solutions
- Act as part of the deployment, customization and testing of new solutions.
- Take ownership of system issues until fully resolved and tested.
- Drive the effective transition of requirements to delivery and development , ensuring a clear and complete understanding of the requirements for a successful delivery to end customer.
- Produce testing scripts based on application functionalities.
- Drive UAT process.
- Build solutions and POC’s based on customer and projects needs.
- Take ownership of projects’ delivery on time
- Act as a liaison between the business and the technical teams.
- Suggest solutions to the assigned project team as per the business requirement.
- Coordinate with all team members to help sharing and transfering the knowledge within the team
- Support in building knowledge management system with the help of the other team members.
Personal Skills
- Flexibility and adaptability to be able to get the job done
- Ability to work within teams smoothly
- Problem solving skills and Customer support mentality
- Excellent communications skills
- Self-motivated
- Ability to work with tight deadlines
Technical Skills
• Experience in Business Applications and ERP Solutions (Microsoft Dynamics AX, CRM).
• Experience with the Finance modules within Dynamics AX.
• Experience in Project Accounting module and SOP is a Plus.
• Knowledge of Business cycle.
• Knowledge of accounting and Financial Reporting.
• Knowledge of requirement gathering and testing.
Education
Bachelor’s degree in commerce or Information systems or equivalent education.
Job Details
Preferred Candidate
About This Company
Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the Telecoms, Utilities, Oil & Gas, Transportation and other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.