Quality Control Manager (QC Manager)

Role Overview:

• Responsible for overseeing and leading the quality control practices and processes across the technical teams.
• Collaborates closely with development teams, project managers, and other stakeholders to establish and maintain effective quality control standards and procedures.

Areas of Responsibility:

Operations Management:

• Develop and implement quality control strategies and practices to ensure software products meet or exceed customer expectations.
• Provide guidance to quality control teams, fostering a culture of quality and continuous improvement.
• Establish quality control metrics and reporting mechanisms to track and communicate quality performance to stakeholders.
• Conduct regular audits and reviews to assess adherence to quality control processes and identify areas for improvement.
• Collaborate with cross-functional teams to ensure quality control considerations are integrated throughout the software development life cycle.
• Stay updated on industry trends and emerging technologies related to quality control practices in software development.
• Facilitate effective communication and collaboration between quality control teams and the technical teams. fostering a cohesive and efficient work environment.
• Participate in customer meetings and provide input on quality-related matters, addressing customer concerns and ensuring customer satisfaction.
• Guide requirements discussions with technology and business partners.

Process Improvement:

• Identify new process opportunities, assess feasibility, and accurately estimate new processes development time needed.
• Review the training material and user manual and conducts package specific training for the client.
• Evaluate vendors with the collaboration of Pre-Sales team.
• Participate in the initiatives and R&D if needed.
• Review/Compile the compliance Matrix to demonstrate the proposed solution based on the team capabilities.  
• Supervise, review, and approve the development of functional specifications related to the proposed applications and obtain the client alignment.
• Act as the technical expert on the project and resolve any issues if raised.
• Mentor and provide advice and guidance to team members on best practice.

Knowledge Management:

• Conduct awareness session to the project team to explain project scope and objectives.
• Review all the TO BE processes and applications requirement deliverables developed by the Software Architect to ensure technical soundness, adherence to the project scope and meeting the customer expectations.

• Lead the Digital E2E testing team.
• Act as a reference for the team members in technical and business conflicts.
• Ensure applying the suitable testing strategy on the projects under test to support in providing the highest quality product.
• Assign tasks and projects to the team and follow up with them to ensure best resource utilization and productivity.
• Represent the team in front of the customers and other official gatherings and discussions.
• Review TCs to ensure covering the full testing scope.
• 1^st escalation level for the team under.
• Reporting team achievements and needs to upper level of management.