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Job Description
- Manage and deliver the operation, upgrade, and configuration of network architectures.
- Provide remote and on-site support to our customers inside/outside Egypt.
- Manage and monitor large computer networks for problems from a central location through communicating with site technicians and tracking problems until resolution.
- Investigate and identify the root cause of the incidents through analyzing problems, performing troubleshooting and tracking incident response on the system.
- Track, document and record precisely all technical issues and resolutions for future references.
- Maintain LAN, WAN and architecture of the server as per the business policy.
- Resolve the existing security issues including hardware malfunctions and track vulnerable scripts to avert the potential threats.
- Generate and maintain the virtual private network, Firewall, web protocols.
- Carry out investigations of security breach alert and report findings of security analysis.
- Monitor web security gateways, perimeter security, network access controls and end point security.
- Manage communications with third party vendors, Customer contacts and other IT teams.
- Maintain routers and switches and generate status reports of hardware and software products as per the designated policies.
- Prepare and submit weekly and monthly progress reports to the Networks team leader to clarify the current status and progress of assigned task.
- Escalate customer satisfaction problems and complex issued to Network Team Leader, Technical Project Services, if necessary. monitor large computer networks for problems from a central location
- Analyze problems, perform troubleshooting and incident response on the system
- Track and document all issues and resolutions in detail
- Communicate with site technicians and track problems through to resolution
- Escalate complex problems to Network team leader.
- Maintain LAN, WAN and architecture of the network as per the business policy
- Work with Cisco ACI solution, installation, configuration, commissioning, operating and troubleshooting.
- Work with cisco Nexus switches, implementation and troubleshooting.
- Be aware with NOC solution and ITSM framework (network entity , remedy , true Sight)
Personal Skills
- Communication skills
- Customer handling
- Ownership
Technical Skills
• Good knowledge and experience with the design, installation, configuration, and troubleshooting of network security solutions, including firewalls, web application firewall (WAF)
• Knowledge and experience with implementing and maintaining multiple vendor's cyber security solutions including but not limited to Cisco, Fortinet, Paloalto, , F5
• Has the ability to validate the customer requirements against the proposed technical solution
• Good knowledge in developing the project’s documentation like HLD, LLD, UAT, and As-built document
• Cyber security
• Firewall
• F5 LTM & ASM
Job Details
Preferred Candidate
Giza Systems
Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the Telecoms, Utilities, Oil & Gas, Transportation and other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.