Project Manager

Company Industry: Sales Outsourcing
Job Role: Information Technology

• Collaborate with internal stakeholders to gather requirements, document processes, new feature requests and work closely with the development team to ensure features are designed, implemented, and adopted across the organization.
•I Manage 4-6 projects at a time including 1-2 major feature builds that led to improved SEO, UX experience, bug fixes, improved security and more sales.
• Drive continuous CRM tool optimization and strategy by monitoring performance, analyzing data for insights and recommending enhancements to improve business productivity.

Remote Project Manager

at EMS Consulting

Location: Florida, United States
Company Industry: IT Services
Job Role: Information Technology

• Led cross-functional technical projects valued at $2.3 million, utilizing RAID logs to document and mitigate risks (scope creep, conflicting feature requests) ensuring transparent client communication and SLA adherence.
• Oversaw the continuous refinement of user stories and product backlogs, coordinating testing efforts to ensure high-quality deliverables, driving development cycles and optimizing resource allocation to drive project efficiency.
• Operated as the main point of contact for the client, create weekly client reports, leading weekly client calls, working sessions, user story refinement & backlog prioritization, testing meetings to ensure we meet our SLA.

Project Manager / Business Analyst

at Wells Fargo

Location: North Carolina, United States
Company Industry: Banking
Job Role: Information Technology

• Under the Customer Data Quality department, I led meetings and wrote documentation to support business teams in their creation ofdata retention policies and data clean up efforts leading to well over, data elements getting remediated
• In coordination with different lines ofbusiness I facilitated initiatives to improve data quality that effectively supported business processes and lowered compliance risks
• Leveraging Jira Align I tracked project health and logged documentation for proofofwork completed while managing multiple other tasks such as writing up project plans and scheduling meetings to get alignment from decision makers on how to move projects forward

Agile Project Manager

at Wells Fargo

Location: North Carolina, United States
Company Industry: Banking
Job Role: Information Technology

• Under the Data Management and Insights department I managed technical projects and lead kick-off's, demo's, team trainings, daily stand ups, kick offs, requirement refinement, sprint retrospectives and solution testing in an agile environment
• Servicing as the main point ofcontact for the client and developer(s) I contributed to the delivery ofrisk-driven, value driven, and optimization-driven solutions with business-managed tools (Jira, Power App, Sharepoint, Confluence) and team members as a shared service
• By utilizing user stories and leveraging Jira software I translated what solutions the business team needed into language that developers understand to ensure key objectives are met and projects completely in a timely manner

Business & Sales Operations Associate

at Flexport Inc.

Location: Georgia, United States
Company Industry: Shipping
Job Role: Other

• Using Salesforce and Jira I completed projects involving tech upgrades and process improvements to lower our cost to service, opened new ways to win business resulting in over $k in added revenue
• In an Agile environment I managed a sprint backlog while facilitating developer team stand ups, sprint planning meetings, story pointing, requirement refinement & sprint retrospectives on projects related to customer facing website enhancements.
• Established KPI's to track progress and compare old processes with new/proposed workflows then worked cross functionally with technology teams and department managers on projects relating to new client on-boarding, operations, quoting, product, and sales operations. Working with different business teams I wrote user stories to ensure developers understood how each solution would need to operate
• Acted as an internal data resource by providing reports using SQL Runner, Salesforce and Excel, creating workflows and giving data insights for managers in Operations and Sales departments.
• Lead over client calls focused on issue resolution with our platform