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Job Description
- Troubleshooting hardware, software, and network issues.
- Installing, configuring, and maintaining IT systems.
- Executing routine maintenance tasks such as system updates and patch management.
- Assisting in IT asset management, including inventor.
- tracking and procurement tasks.
- Monitoring and promptly responding to IT infrastructure alerts and incidents.
- Providing initial support to end-users and resolving issues.
- Collaborating closely with L2 and L3 support teams to escalate and address complex issues.
- Performing routine maintenance tasks such as system
- updates, patch management, and backup procedures.
- Documenting all support activities comprehensively, including troubleshooting steps, resolutions, and configurations.
- Executing tasks with a focus on accuracy and efficiency to ensure
- high-quality IT operations and support services.
- Communicating effectively with end-users to understand and address their IT-related needs and concerns.
- Collaborating with colleagues and support teams to achieve common goals and deliver exceptional IT services.
- Monitoring and managing IT infrastructure to ensure optimal capacity and performance.
- Contributing to the development and improvement of IT processes and procedures to enhance business continuity.
- Actively contributing to problem-solving efforts and the resolution of recurring issues to improve overall IT service reliability.
Personal Skills
- Excellent team player.
- Excellent communication, presentation, and interpersonal abilities
- Very Good command of English
Technical Skills
• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience).
• Preferred: 1+ years of experience in an IT support or operations role.
• Proficiency in troubleshooting hardware, software, and network issues.
• Strong communication skills and ability to effectively interact with end-users.
• Experience with IT service management tools (e.g., ServiceNow, Remedy) is a plus.
• Basic understanding of ITIL framework and best practices.
• Desirable certifications such as CompTIA A+, Network+, or Microsoft.
• Certified Desktop Support Technician (MCDST)
Job Details
Preferred Candidate
About This Company
Established to create a client base and a revenue stream from the Kingdom of Saudi Arabia in the telecoms, utilities, oil & gas, and government sectors.